We want to become the number one translators' marketplace, by delivering the highest quality,
bespoke service, direct from translator to customer with at least 98% customer
Why do we insist on the highest quality?
There are 2 main reasons:
Companies invest a lot of
money and energy in developing their products and they use our services
because they don't want to miss out on international opportunities due to poor translation.
Delivering only high quality translations is
our most important value and it makes us unique. No other translators' platform
in the market has this high quality standard.
And what does highest quality mean exactly?
TranslatorsVillageaims for 100% accuracy and 100% customer satisfaction 100% of the time. We reject translations below
98% accuracy levels, meaning 2 minor errors every 100 words.
How do we
TranslatorsVillage undertakes random quality checks
on translations delivered and we will complete a Translation Quality Assessment
process should a client ever be unhappy with a translation. If this become
necessary, the payment process will be put on hold.
Any complaint will be communicated in writing to the translator within 15 days after delivery
date. Failure to meet the agreed standards (a maximum of 2 basic
errors every 100 words), we will reduce the amount payable by a sum equal
to the cost necessary to remedy the deficiencies.
Standard Quality Review procedures. The first basic Quality control is carried
out by translation quality assessment market tools that check for grammar,
spelling, additions, omissions and consistency.
An external assessment is run if discrepancies
are related to style, or misinterpretation claims. TranslatorsVillage applies Lisa Standards (LISA QA Model and SAE J2450)
for translation quality assessment. It measures the number and type of errors
found in a text and calculates a score, or TQI, which is indicative of the
quality of a given translation.
only high quality translation and for this reason we have a thorough selection
process. When joining the platform, translators must confirm and demonstrate they
can meet our quality standards and sign the Translators terms and conditions.
Our quality assurance processes are fundamental to
our business model and allow us to assure high quality translation
and to grow with our clients.